FAQs


Exchanges and Returns

Sizing not right? Not a problem, please email us at info@billiethekid.com.au and we will provide the shipment details to send your item back. We don't offer exchanges, instead you will receive a credit note once the item has been returned to us. Credit Notes are valid for 6 months.

Sizing

Small 50cm best fits 3 months to 2 years.

Medium 52 cm best fits 2 to 4 years.

Large 56cm best fits 4 to 10+ years.

Please keep in mind that all kids head shapes are different! If your child has a smallish head stick to the size we have suggested, if your child has a large head you can go up a size. All hats are adjustable to fit ensuring a comfortable fit and longevity of wear.

Care Instructions

Our Alphabet Caps are best gently hand washed in warm soapy water. Do not put the cap through the washing machine. Our Special Edition Caps can go through the washing machine, as can our Canvas Shoes and Mini Alphabet Satchels.

Shipping info can be found here